Refund policy

RETURN AND EXCHANGE POLICY

At G&Co. by Aisha, we carefully inspect every item before dispatch. Please review the following policy before placing your order.

CHANGE-OF-MIND EXCHANGES

We offer exchanges only for eligible items. We do not provide refunds for change-of-mind purchases.

To request an exchange, contact us within 7 days of receiving your order. The item must be unused, unworn, undamaged, and returned in its original packaging with all tags and accessories included. Proof of purchase is required.

Exchanges are subject to product and size availability. If the requested replacement is unavailable, we will help you select another item of equal value. Any price difference must be paid before dispatch.

For change-of-mind or size exchanges, the customer is responsible for return and redelivery costs. Original delivery charges are non-refundable.

NON-EXCHANGEABLE ITEMS

For hygiene reasons, earrings cannot be exchanged after their packaging or hygiene seal has been opened, unless the item is defective, damaged, or incorrect.

Personalized, altered, custom-made, worn, damaged, or final-sale items cannot be exchanged for change-of-mind reasons.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or different from what you ordered, contact us promptly at info.glimmerzco@gmail.com with your order number and clear photos or videos of the item and packaging.

Once assessed, we will arrange an appropriate repair, replacement, return, or refund in accordance with applicable UAE consumer-protection requirements. We will cover reasonable return and redelivery costs when the item is confirmed to be defective, damaged upon delivery, or incorrectly supplied.

Refund processing

When a refund is approved for a defective, damaged or incorrect item, or a prepaid order cancelled before dispatch, we will process it within 10 business days of approval and receipt of the returned item where a return is required. Refunds for electronic payments are sent to the original payment method; your bank or payment provider may take additional time to post the funds. For Cash on Delivery orders, we will agree the refund method with you.

ORDER CANCELLATIONS

Orders may be cancelled before they have been dispatched. Once an order has been dispatched, it will be handled under the exchange terms above.

HOW TO REQUEST AN EXCHANGE

Email info.glimmerzco@gmail.com with:

• Your name and order number
• The item you wish to exchange
• The reason for the exchange
• Your requested replacement or size
• Photos of the item and packaging, when applicable

Please do not return an item until your request has been approved and return instructions have been provided.

This policy does not limit any rights or remedies available to consumers under applicable UAE law.

G&Co. by Aisha
Email: info.glimmerzco@gmail.com

Operated by Glimmerz&Co. For Online Selling, Dubai trade licence 1639907. Registered address: Al Khail Gate , Al Quoz Industrial Area 1, Dubai, United Arab Emirates. Online-only store. WhatsApp: +971 54 763 1130.