Frequently Asked Questions
What are the UAE delivery charges?
Delivery is free on orders of AED 200 or more (after discounts). Orders under AED 200 have an AED 25 delivery fee.
How long will my order take to arrive?
UAE delivery: estimated next-day delivery in Dubai and 2 days to standard service areas in other emirates, subject to order confirmation and courier collection. Remote areas follow the courier's scheduled service and may take longer. Free delivery on orders of AED 200 or more after discounts; AED 25 below AED 200. Contact us before ordering if you need delivery by a specific date. See our Shipping Policy.
Delivery times start once your order is confirmed. Contact us before ordering if you need delivery by a specific date. See our Shipping Policy for delivery charges and exceptions.
Do you have a first-order discount?
Yes. Use code WELCOME10 at checkout for 10% off your first order.
Can I change my order after placing it?
Contact us on WhatsApp as soon as possible with your order number. We’ll let you know whether a change is still possible before dispatch.
Can I return or exchange an item?
We offer exchanges rather than returns for change of mind. If an item arrives defective or incorrect, contact us with your order number and photos so we can help resolve it. See our Return & Exchange Policy for details.
How do I choose the right ring size?
Available sizes vary by design. Check the size options on the product page before ordering. Our Ring Size Guide shows you how to measure at home. If you’re unsure, message us on WhatsApp and we’ll help you choose.
Will my jewellery arrive in a gift box?
Most of our pieces arrive in our olive-green G&Co. by Aisha jewellery box with a white cleaning cloth. Each product page lists exactly what’s included, and you can message us on WhatsApp to confirm before ordering.
What should I know before buying moissanite?
Our UAE moissanite buying guide explains the material, setting and sizing details to check before choosing your piece.
How do I look after silver and plated jewellery?
Read our silver and plated jewellery care guide for gentle cleaning and storage advice. Follow the care instructions for your specific product and contact us if you are unsure.